Situation: The compliance requirements of securities regulations require financial institutions to capture more and more data across disparate communications channels. Using Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA) tools, such data has the potential to significantly increase the efficiency and profitability of financial services organisations.
Complication: There are significant hurdles for firms seeking to fully capitalise on these technologies, tools and techniques. The breadth of data, which encompasses everything from voice to electronic communication, must be assessed holistically â?" not only to find patterns of suspicious behaviour, but also to gain strategic insights for competitive advantage.
Resolution: New approaches to data capture, correlation, analysis and process automation open up new avenues to firms. They can deploy new, successful models to meet compliance needs, as well as generate smart business intelligence from captured communications data, including voice.